Lencarta LTD makes every effort to get your order to you as soon as possible. We appreciate your trust and would like to provide you with information about our shipping and delivery process.

• Regular orders for "in-stock" items placed on business days before 15:00 GMT (3PM) are dispatched the same day.
• All(in-stock) orders are processed within 1-2 business days from the date of purchase.
• Orders placed on weekends or holidays will be processed on the next business day.

As of the 1st of January 2021, the UK has left the European Union and is outside of the EU's single market. Tax per corresponding countries will continue to be subject to VAT on our website. Although VAT is still being charged on https://visicostore.co.uk/, please note that you will NOT be subject to any import duties and taxes and will not be required to pay anything before the item arrives with you.Lencarta LTD will handle everything! Once you have registered your address, you will note the change of corresponding tax related to your country.

• We ship from England
• We process orders within 1-2 business days (excluding weekends and holidays). Pre-ordered items are processed within 2-3 business days of arrival in stock.
• Regular orders for "in-stock" items placed on business days before 15:00 GMT (3PM) are dispatched the same day.
• Shipping costs are calculated based on the weight/height/width of your order and the selected shipping method with postcode. You can view the shipping costs during the checkout process before completing your purchase.
• Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
  
  **-Estimate Dispatch may or may not be change due to shippment. 

If you have any questions or concerns regarding your order's shipping and delivery, please contact our customer service team at [email protected]. We will not be able to make changes to your order after it has shipped.

Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

We are not responsible for shipping carrier delays:

• Once your order is shipped, you will receive a confirmation email with a tracking number.
• You can track the status of your order by visiting the following links:
     DPD LIVE UK & EU SERVICE UPDATES
     PARCELFORCE LIVE UK & EU SERVICE UPDATES
     ROYAL MAIL
     Herms(EVRI)

** Mainland UK excludes Highlands, Islands and Ireland including Northern Ireland. Next Day delivery is not available to remote areas and delivery may take longer to arrive (Scottish Highlands and remote areas charged extra). Remote areas are defined as per our couriers' postcode specifications, for more information check out DPD, Hermes and Parcelforce respective websites.

-Lencarta LTD